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Fulfillment Policy


  • Powerbrake is not liable for any damages or losses incurred during shipping. If a package is damaged during shipping, notify the shipping carrier or driver immediately before opening the package to start a claim. Failure to contact the shipping company can result in the loss of a claim. Powerbrake is not responsible for missing items lost during shipment. The original purchaser must contact Powerbrake. within 30 days of the items receipt if the customer deems the package is missing components. Provide photographs of the items received and the box with labels to expedite the process.
  • Orders over $300.00 require a delivery confirmation signature.
  • Orders will be shipped within 3-4 business days if the items are available and in stock. You will be contacted by a sales representative if items are out of stock.
  • Powerbrake is not responsible for shipping carrier delays caused by strikes, work stoppages, terrorist acts, weather, natural disasters and Force Majeure.



  • Please allow 3-4 business days to process your order.
  • Orders placed on the weekend will be reviewed the following business day.



  • Online orders require you to contact 704.421.5857 to cancel your order.
  • Credit Card canceled online orders within the first 24 hours – Returned / Refunded orders processed via Credit Card can be charged any Credit Card fees we are billed immediately after the order is placed. Customers may not be refunded the Credit Card fees we have incurred if your order is canceled.
  • Canceled orders that have not shipped will be charged any processing fees incurred by Powerbrake. Up to a 7% processing fee can apply to the total values of your order, including shipping costs. These charges may not be refunded.
  • Canceled orders can take 7-10 business days to receive a refund.
  • Returned orders will be applied up to a 20% re-stocking fee.



If you are not 100% satisfied with your purchase, you can return your parts within thirty (30) days from the date of an original invoice. Contact and obtain a Return Authorization (RA) number or call 704.421.5857.

  • Returns and exchanges will require the original copy of your invoice to be provided. All returns and exchanges must be accompanied by an issued RA number.
  • A 20% restocking fee will apply to all suspension systems and accessories returns. Please allow up to 72 hours after the goods are received in North Carolina to process your return credit.
  • Parts must be new, un-installed, undamaged, and returned in its original packaging with adequate packaging material stuffed in the box to prevent damage during return transport. Additional fees may apply if the parts are damaged during return transport. Recoating, re-packaging and lost items fees will not be refunded.
  • Return refunds will be issued by the same method as the billing was processed. • There are no returns or exchanges on special ordered items. When shipping your return, please take into consideration the value of the item(s) you are returning. We recommend adding insurance to all return packages. Powerbrake is not responsible for any lost items or damages that may occur during return transport.
  • After receiving the Returns Autorization (RA), send returns via your carrier of choice to:

Attn: RETURNS Powerbrake: 40 Odell School Road, Ste 9, Concord NC, 28027

  • Any returns / exchange fees that apply are not covered by Powerbrake.
  • We recommend that you choose a return shipping method that provides tracking capability.
  • After Please keep a record of your shipment until you have received credit. Credits can take 7-10 business days to process once items have been received and inspected.
  • Powerbrake recommends all returned packages be shipped with loss / replacement insurance paid for by the customer.
  • Powerbrake is not liable for any lost or damaged goods being returned / exchanged.